CUSTOMER CARE

Have any questions or concerns? 

We’re always ready to help!

 Send us an email to:

customercare@hhbimports.com

Thanks for submitting!

FAQ

 

Do you sale direct to consumer?

No. We only sell wholesale. We do not believe in competing with our valued retail partners. There success is our success. 

.​

Do you offer private label?

Yes, we do offer private label. A setup fee will apply and minimums will vary depending on the category.  

For more information please contact us: customercare@hhbimports.com or hhbimports@gmail.com

What is the turn around time once an order is placed?

Since all categories are made to order times vary depending on the category. 

Handbags - generally 2 - 3 weeks

Jackets- generally 2 - 3 weeks

Shoes- generally 3 - 4 weeks

Wraps- generally 3 - 4 weeks

Where do you ship from?

All orders and shipped from California.

Where are your products made?

All items site wide are made in Italy.

How to care for leather handbags?

Any color variations or imperfections are natural and inherent to the leather and shouldn't be considered flaws but a testament to its authenticity. It's very durable as long as you keep a few things in mind:

  • Avoid excess light, heat, and humidity exposure. Refrain from rubbing or scraping against abrasive materials or surfaces, like concrete. 

  • "What if your bag gets wet?" Don't panic. Dab it with a soft clean cloth to absorb the moisture and allow it to dry naturally. Don't be tempted to speed up the drying process by using a hair dryer (Gasp) or any other heat source. As it can cause damage. 

  • To remove dirt: wipe with a clean, damp cloth, and avoid using chemicals or cleaners. 

  • Take care when wearing with light colored garments. You should apply a protective coating to assure no color transfer, but it is possible when combined with some of the above scenarios. 

  • When storing, use a cloth dust bag in cool and dry place.